Terms of Use

1. Who we are and what Bookmi does

Bookmi ("we", "us") is an online service operated from Brandon, Manitoba, Canada. We give service providers (the "Provider") a booking website and, if the Provider chooses, a listing in the public Bookmi directory. We let customers (the "Customer") find a Provider and request a booking. By using Bookmi you agree to these Terms.

2. Bookmi is not the service provider

Bookmi is a booking tool and directory only. Each service is provided by the Provider, not by Bookmi. We do not employ Providers, supervise their work, or guarantee the quality, safety, timing or outcome of any service. Any agreement for a service is between the Customer and the Provider.

3. Prices and payment

• Prices shown on Bookmi are "from" prices. The final price is agreed between the Customer and the Provider in person.
• Bookmi does not collect deposits or payments for services and takes no commission on what Providers earn.
• Customers pay the Provider directly, in the way they agree with the Provider.
• Any dispute about price, quality or refunds is between the Customer and the Provider.

4. Provider subscription

• New Providers get a 14-day free trial.
• After the trial, keeping a page live costs $25 CAD per month, paid to Bookmi by Interac e-transfer.
• If a subscription is not paid, the Provider's page pauses and Customers cannot book. Saved information is kept.
• A Provider can cancel at any time. Fees already paid for a month in progress are not refunded unless the law requires it.
• We may change the price with at least 30 days' notice.

5. Directory listing and consent

A Provider's page appears in the public directory only if the Provider ticks the box to be listed. By ticking it, the Provider agrees that Bookmi may publicly show the business name, category, city, bio, service names, starting prices and photos. The Provider can turn the listing off at any time in the dashboard, and the listing is removed from the directory. Phone numbers, emails and social handles are never shown in the directory.

6. Keeping bookings on Bookmi

To protect Providers who pay for Bookmi, contact details are not shown on public pages or in the directory. A Provider's phone and email are shared with a Customer only once a booking is confirmed. Everyone using Bookmi agrees to the following.

• Providers will not put phone numbers, email addresses, website links, social media handles, messaging app names or similar contact details in their business name, bio, city, service names, descriptions or photos. This includes numbers written out in words or spaced out to avoid detection.
• Customers and Providers will not use Bookmi to meet and then arrange the first booking elsewhere to avoid it going through Bookmi.
• Once a booking has been confirmed through Bookmi, the two sides may of course deal with each other directly for that appointment and later ones.

We may edit or remove content that breaks this section, and we may suspend or close the account of a Provider who repeatedly does so.

7. Provider responsibilities

• Providers are responsible for their own licences, permits, insurance, health and safety practices, and taxes (including GST/PST where they apply).
• Bookmi does not check or vouch for any Provider's qualifications, licences or insurance.
• Providers must give accurate information, use only photos they have the right to use, and honour confirmed bookings or give the Customer notice if they cannot.
• Food vendors must follow all food safety rules that apply to them.

8. Customer responsibilities

• Give accurate contact details so the Provider can confirm the booking.
• Turn up on time, or cancel or reschedule as early as you can.
• Treat Providers respectfully. Providers may decline or cancel bookings.

9. Content you upload

Providers keep ownership of their photos and text. By uploading them, a Provider gives Bookmi permission to display them on the Provider's page and in the directory for as long as the page is live. Providers promise they have the right to share the content and that it is not unlawful, misleading, or offensive.

10. Acceptable use

Do not use Bookmi to break the law, impersonate someone, send spam, harvest data from the directory, interfere with the service, or try to access accounts that are not yours.

11. Availability and liability

We work to keep Bookmi running, but it is provided "as is" and may sometimes be unavailable. To the fullest extent allowed by law, Bookmi is not liable for services provided by Providers, missed or disputed bookings, lost income, or indirect losses. Nothing in these Terms limits rights you have under the law that cannot be excluded.

12. Ending your account

You can stop using Bookmi and ask us to delete your account at any time. We can suspend or close an account that breaks these Terms.

13. Changes and governing law

We may update these Terms and will post the new date here. Continuing to use Bookmi after a change means you accept it. These Terms are governed by the laws of Manitoba and the federal laws of Canada that apply there.

14. Contact

Questions? Email support@getbookmi.com. See also our Privacy Policy.